Refund policy

Refund & Returns Policy

Most items sold by Pressed & Personal are made to order and personalised specifically for you.

Personalised and custom-made items

Because personalised items are created to your individual specifications, we are unable to accept returns, exchanges or cancellations simply because you have changed your mind once production has begun.

Please check all names, dates, numbers, photographs, spelling and other personalisation details carefully before placing your order. We will produce your item using the information supplied at checkout.

Faulty, damaged or incorrect items

Your statutory rights are not affected.

If your item arrives damaged, faulty, materially different from the description, or we have made an error with your personalisation, please contact us as soon as possible after delivery with your order number and clear photographs of the issue.

Where appropriate, we will offer a replacement, repair or refund.

Errors in information supplied by the customer

We cannot normally offer a free replacement where an item has been produced correctly using information supplied incorrectly by the customer, including spelling mistakes, incorrect dates, numbers or photographs.

Please contact us if you notice an error after ordering. If production has not yet started, we will do our best to amend the order.

Non-personalised items

For any standard, non-personalised items purchased online, you may have the right to cancel within 14 days of receiving your order. Please contact us before returning an item.

Items must be returned in their original condition. Unless the item is faulty, return postage is the customer’s responsibility.

Contact

If you have any questions about your order or a return, please contact Pressed & Personal using the contact details provided on our website.